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V200 Pro
Find product guides, troubleshooting answers, manuals and customer support.
FAQ
How do I update the firmware?
Update the fireware on the QCY App, Before updating:
1. Ensure your headphones have at least 20% battery.
2. Make sure both earbuds are connected to the QCY app.
3. Don’t use the earbuds during the update.
4. Keep the earbuds in the charging case with the lid open.
How to install H4GM pro drivers on a computer?
1. Insert the 2.4GB dongle into your computer.
2. Click the link below to download the driver: Heroad V200 Pro PC Driver (Version 20250813)
3. Click to download.
How long is the battery life of my headphones?
80h
Why do my headphones automatically shut down after being disconnected?
The headphones automatically shut down after 30 minutes of inactivity.
What can I do if my headphones won't connect to my device?
1. Clear the pairing records between the headphones and all of the previous devices.
2. Re-pair your headphones and the device.
If that doesn’t work:
- Try pairing with another device to check for compatibility issues.
- Ensure there are no objects blocking the Bluetooth signal.
How can I enable multipoint connection?
To connect two devices:
1. Pair the headphones with device A.
2. Disable Bluetooth on device A, and the headphones will enter pairing mode.
3. Pair the headphone with device B.
4. Re-enable Bluetooth on device A and reconnect to the headphones.
After this initial setup, the headphones will automatically connect to both devices next time.
What can I do if the headphones have poor sound quality?
You can try the following troubleshooting steps:
- Check the audio source: Test different types of music and make sure the audio source is clear and free of distortion or noise.
- Customize the EQ settings: Use the QCY app to try different EQ modes or customize the sound profile to suit your preferences.
What is adaptive noise canceling?
Real-time monitoring of changes in the environment and audio leakage to adjust noise-cancellation capabilities. With adaptive noise canceling, you can experience the optimal effect of noise reduction and maximum tranquility. Please note that this feature is off by default and can be enabled via the QCY app.
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