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T13 ANC
Find product guides, troubleshooting answers, manuals and customer support.
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FAQ
What if the touch screen is too sensitive?
Please turn on sleep mode in the QCY APP to avoid accidentally touching the touch area.
How do I update the firmware?
Update the fireware on the QCY App
Pathway: Open the QCY APP - Settings - Firmware Update - Click Update
How to connect to the QCY app?
1. Get the QCY App.
The QCY app is available on iOS and Android devices. It can be installed from the Google Play Store or the Apple App Store.
2. Connect the QCY earbuds with your device via Bluetooth (i.e. a smartphone or tablet)
3. Use the QCY app for enhanced product experience.
Why does the QCY app ask for location access?
The app itself doesn’t normally need location access. However, when Bluetooth Low Energy (BLE) is used to find your earbuds, Android requires location permission.
If you prefer not to share your location, close the app and try pairing again.
What should I do if my earbuds are not found on the QCY App?
1. Pair the earbuds with your phone.
2. Open the QCY app, scroll to the bottom, and click "Add Devices."
3. If "QCY T13 ANC" pops up, select it to connect.
4. If not, click "Set Up Manually" and choose "QCY T13 ANC" from the list to connect.
Why do the earbuds stay connected to my device even after being placed in the charging case with the lid closed?
1. Ensure the earbuds are seated properly in the case.
2. Clean the charging contacts on both the earbuds and case to ensure a proper connection.
3. If the issue persists, contact our service center.
What should I do if the earbuds don’t turn on when taken out of the charging case?
1. Make sure the earbuds are charged.
2. Check if the ear tips are installed properly.
3. If the earbuds still don’t turn on after charging, contact our service center.
My earbuds' battery runs out too quickly. What can I do?
1. Let your headphones completely drain their battery.
2. Charge your headphones for 2 hours using a 5V charger.
How do I check the battery level of the earbuds?
Pair the earbuds with the QCY app on your phone to check the battery level.
To download the app, just search for "QCY" in your app store.
How to reset T13 ANC?
T13 ANC Reset Steps:
1. Delete any unused Bluetooth connection records on your phone.
2. Place both earbuds back into the charging case. Press and hold the button on the charging case for 15 seconds (the charging case's red and blue indicator lights will flash three times alternately to indicate a successful reset).
3. Try searching and pairing again.
Can T13 ANC connect to two devices at the same time?
No, this feature is not supported for this product.
How to connect the earbuds with two devices at the same time?
To connect two devices:
1. Pair the earbuds with device A.
2. Disable Bluetooth on device A, and the earbuds will enter pairing mode.
3. Pair the earbuds with device B.
4. Re-enable Bluetooth on device A and reconnect to the earbuds.
After this initial setup, the earbuds will automatically connect to both devices next time.
How to pair T13 NC?
1. Turn on Bluetooth on your phone.
2. Turn on the earbuds and remove them from the charging case.
3. Find the T13 in your phone's Bluetooth list and tap to connect.
Now you can use your Bluetooth earbuds.
Can I buy one side of the earbuds if I lost one earbud?
Unfortunately, we do not sell earbuds separately.
What can I do if my earbuds fall out easily?
We offer various ear tip sizes to ensure a good fit. To find the best fit:
1. Make sure you’re wearing the correct earbuds (check the L/R logo).
2. Try different ear tip sizes.
3. Twist the earbuds slightly to find the most secure and comfortable position.
How should I care for my earbuds?
1. Use your earbuds regularly to avoid battery over-discharge. Aim to use them at least once a month.
2. Charge the earbuds after each use, and don't wait until they drop below 20% to charge.
3. Open the case at least once a month to check that everything works, and charge the case monthly.
4. Clean the charging pins on both the earbuds and case regularly.
5. Keep the ear tips clean and wipe the metal mesh with rubbing alcohol.
6. If they get wet, use a hairdryer on the 'cool' setting to dry them.
What can I do if the volume is low when connecting to my phone?
Cleaning the dust filter: Use a dry toothbrush to gently clean the dust filter on the earbuds. Make sure not to apply too much pressure to avoid damaging them.
Can I use the left or right earbud on its own?
Yes, just take one earbud out from the charging case to use.
If you are using two earbuds, you can put either one of the earbuds back into the charging case and continue using the other one on its own.
What can I do if the earbuds have poor sound quality?
You can try the following troubleshooting steps:
1. Adjust the ear tips: Try using different sizes of ear tips and ensure the earbuds are positioned correctly to create a tight seal. This can improve both sound quality and noise cancellation.
2. Check the audio source: Test different types of music and make sure the audio source is clear and free of distortion or noise.
3. Customize the EQ settings: Use the QCY app to try different EQ modes or customize the sound profile to suit your preferences.
Manuals
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