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MeloBuds N60
Find product guides, troubleshooting answers, manuals and customer support.
FAQ
How do l check the battery level of the earbuds?
Pair the earbuds with the QCY app on your phone to check the battery level.
To download the app, just search for "QCY" in your app store.
What should l do if my earbuds are not found on the QCY App?
1. Pair the earbuds with your phone.
2. Open the QCY app, scroll to the bottom, and click "Add Devices."
3.lf "MeloBuds N60" pops up, select it to connect.
4. lf not, click "Set Up Manually" and choose "MeloBuds N60" from the list to connect.
How to connect to the QCY app?
1. Get the QCY App.
The QCY app is available on iOS and Android devices. lt can be installed from the Google Play Store or the App Store.
2. Connect the QCY earbuds with your device via Bluetooth (i.e. a smartphone or tablet)
3.Use the QCY app for enhanced product experience.
Why does the QCY app ask for location access?
The app itself doesn’t normally need location access. However, when Bluetooth Low Energy (BLE) is used to find your earbuds, Android requires location permission.
If you prefer not to share your location, close the app and try pairing again.
How do l update the firmware?
Update the fireware on the QCY APP
Pathway: Open the QCY APP -Settings - Firmware Update - Click Update
What should I do if Crossky HT19 ear clips or charging case charges slowly or does not charge?
1. Use a dry cloth or cotton swab with a bit of rubbing alcohol to clean the charging pins in the charging case and on the earbuds to ensure a better connection.
2. Charge your charging case with a different charging cable and wall charger, and make sure the charging case has enough power.
Why the battery levels of the left and right ear clips are inconsistent?
Due to different usage habits and varying battery health between the left and right ears, it is normal for there to be some difference in battery consumption between the two earbuds during use.
Why do the earbuds stay connected to my device even after being placed in the charging case with the lid closed?
1. Ensure the earbuds are seated properly in the case.
2. Clean the charging contacts on both the earbuds and case to ensure a proper connection.
What should l do if the earbuds don't turn on when taken out of the charging case?
Your headphones may be out of power. Please use a 5V charger to charge them for two hours.
How many times can MeloBuds N60 charging case recharge the earbuds?
The total battery life is 60 hours.
The headphones can be used for 9 hous on a single charge.
Can the left and right ear clips be paired with two different devices separately?
No, they cannot. The ear clips can be connected to two devices at the same time using Dual Connection, but they can only play audio from one device at a time.
Can the left and right ear clips be used separately?
Yes, they can be used directly upon being taken out of the case, including when only removing a single earbud.
How can I enable multipoint connection?
1. After connecting device A, turn off Bluetooth
2. Then turn on device B Bluetooth and search for connections
3. Reopen device A to achieve one-to-two
When two devices are connected: pause the music or video and other media audio on the current device, click the music on the other device, and the video will automatically switch to play.
How to clean my earbuds?
1. Cleaning the Contact Pins:
Ensure the charging case is unplugged from any power source.
- Use a cotton swab or a soft cloth moistened with rubbing alcohol or an alcohol wipe to gently clean the contact pins on both the earbuds and the charging
case.
2. Cleaning the Earbud Filters:
-First, remove the ear tips from the earbuds
Use a cotton swab dipped in rubbing alcohol to carefully clean the filters.
How should l care for my earbuds?
1. Use your earbuds regularly to avoid battery over-discharge. Aim to use them at least once a month.
2. Charge the earbuds after each use, and don't wait until they drop below 20% to charge.
3. Open the case at least once a month to check that everything works, and charge the case monthly.
4. Clean the charging pins on both the earbuds and case regularly.
5. Keep the ear tips clean and wipe the metal mesh with rubbing alcohol.
6. lf they get wet, use a hairdryer on the 'cool' setting to dry them.
What can l do if my earbuds fall out easily?
We offer various ear tip sizes to ensure a good fit.
To find the best fit:
1. Make sure you're wearing the correct earbuds (check the L/R logo).
2. Try different ear tip sizes.
3. Twist the earbuds slightly to find the most secure and comfortable position.
Can l buy one side of the earbuds if l lost one earbud?
Unfortunately, due to issues related to shipping costs and customs fees, we are unable to sell the charging case separately
What can l do if the volume is low when connecting to my phone?
Cleaning the dustproof netting:
Use a dry toothbrush to genty clean the dustproof netting on the earbuds.Make sure not to apply too much pressure to avoid damaging them
Can l use the left or right earbud on its own?
Yes, just take one earbud out from the charging case to use.
lf you are using two earbuds, you can put either one of the earbuds back into the charging case and continue using the other one on its own.
What can l do if the earbuds have poor sound quality?
1. Adjust the ear tips: Try using diferent sizes of eartips and ensure the earbuds are positioned correctly to create a tight seal. This can improve both sounoquality and noise cancellation.
2. check the audio source: Test different types of music and make sure the audio source is clear and free of distortion or noise.
3. Customize the EQ settings: use the QCY app to try different EQ modes or customize the sound profile to suit your preferences.
Manuals
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