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QCY Crossky C30S
Find product guides, troubleshooting answers, manuals and customer support.
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FAQ
How do l check the battery level of the earbuds?
Pair the earbuds with the QCY app on your phone to check the battery level.
To download the app, just search for "QCY" in your app store.
How do l update the firmware?
Update the fireware on the QCY APP
Pathway: Open the QCY APP -Settings - Firmware Update - Click Update
How to connect to the QCY app?
1. Get the QCY App.
The QCY app is available on iOS and Android devices. lt can be installed from the Google Play Store or the App Store.
2. Connect the QCY earbuds with your device via Bluetooth (i.e. a smartphone or tablet)
3.Use the QCY app for enhanced product experience.
Why does the QCY app ask for location access?
The app itself doesn’t normally need location access. However, when Bluetooth Low Energy (BLE) is used to find your earbuds, Android requires location permission.
If you prefer not to share your location, close the app and try pairing again.
What should I do if my earbuds are not found on the QCY App?
1. Pair the earbuds with your phone.
2. Open the QCY app, scroll to the bottom, and click "Add Devices."
3. If "QCY Crossky C30S" pops up, select it to connect.
4. If not, click "Set Up Manually" and choose "QCY Crossky C30S" from the list to connect.
What should I do if Crossky C30S ear clips or charging case charges slowly or does not charge?
1. Remove the stickers on new earphones if it is new.
2. Reset your earphones.
3. Use a cotton swab dipped in alcohol to gently wipe the charging pins of your earphones.
4.Use a 5V charger to charge your earphones.
Why the battery levels of the left and right ear clips are inconsistent?
Due to different usage habits and varying battery health between the left and right ears, it is normal for there to be some difference in battery consumption between the two earbuds during use.
Why do the earbuds stay connected to my device even after being placed in the charging case with the lid closed?
1. Ensure the earbuds are seated properly in the case.
2. Clean the charging contacts on both the earbuds and case to ensure a proper connection.
How many times can Crossky C30s charging case recharge the earbuds?
The total battery life is 40 hours.
The headphones can be used for 6 hours on a single charge.
Does QCY Crossky C30S use bone conduction?
No, QCY Crossky C30S uses air conduction.
Can the left and right ear clips be paired with two different devices separately?
No, they cannot. The ear clips can be connected to two devices at the same time using Dual Connection, but they can only play audio from one device at a time.
Can the left and right ear clips be used separately?
Yes, they can be used directly upon being taken out of the case, including when only removing a single earbud.
How can I enable multipoint connection?
To connect two devices:
Step 1. Pair the headphones with device A.
Step 2. Disable Bluetooth on device A, and the headphones will enter pairing mode.
Step 3. Pair the headphone with device B.
Step 3. Re-enable Bluetooth on device A and reconnect to the headphones.
After this initial setup, the headphones will automatically connect to both devices next time.
Can l buy one side of the earbuds if l lost one earbud?
Unfortunately, due to issues related to shipping costs and customs fees, we are unable to sell the charging case separately
How should l care for my earbuds?
1. Use your earbuds regularly to avoid battery over-discharge. Aim to use them at least once a month.
2. Charge the earbuds after each use, and don't wait until they drop below 20% to charge.
3. Open the case at least once a month to check that everything works, and charge the case monthly.
4. Clean the charging pins on both the earbuds and case regularly.
5. Keep the ear tips clean and wipe the metal mesh with rubbing alcohol.
6. lf they get wet, use a hairdryer on the 'cool' setting to dry them.
How do I clean Crossky C30S?
You can use an alcohol pad or a regular wet wipe to gently clean the surface. Please do not soak them in water.
What can I do if the volume is low when connecting to my phone?
Try to re-pair your headphones: Clear the pairing records on your phone, then re-pair the earbuds to your device.
What can I do if the headphones have poor sound quality?
You can try the following troubleshooting steps:
1. Check the audio source: Test different types of music and make sure the audio source is clear and free of distortion or noise.
2. Customize the EQ settings: Use the QCY app to try different EQ modes or customize the sound profile to suit your preferences.
Manuals
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