Support Center

1. No, for step counting, sleep tracking, and alarm clock functions, you don’t need to keep the watch connected at all times. You can sync your watch with your phone after exercise if you only need it for activity tracking.
2. For call alerts, message notifications, and "Find Phone" functionality, you need to keep your phone’s Bluetooth on and maintain the connection with the watch.

1. Make sure the smart reminder and call reminder options are enabled in the app, and sync to your watch.
2. Ensure your phone is paired with the watch via Bluetooth (see “Syncing Data” if needed).
3. Keep your watch connected to Bluetooth.
4. Ensure notifications are enabled in your phone’s settings.

1. Confirm the watch is updated to the latest version.
2. Close any background apps, restart Bluetooth, and try connecting again.
3. Ensure your phone is compatible with your smartwatch

1. Stay within 10 meters of your phone; greater distances weaken the Bluetooth signal.
Barriers like the human body or metal jewelry can interfere with the connection.
Check if your phone’s Bluetooth is functioning correctly.

Try these steps:
1. Reset your watch, remove it from the app, and pair it again.
2. Make sure your phone is connected to the watch via Bluetooth.
3. Uninstall and reinstall the app.
4. Restart your phone.
5. Ensure the app is allowed to run in the background, as some phones stop apps to conserve battery, which can disconnect your watch. Check your phone’s settings to prevent this.

If you encounter issues while updating your watch, try these steps:
1. Keep your phone and watch close, within 10 meters. Reconnect if they disconnect.
2. Ensure a strong WiFi or mobile data connection.
3. Make sure your watch battery is above 40% before upgrading.

1. Ensure Bluetooth is enabled, and your phone and watch are paired.
2. Check your app store for updates to the smartwatch app.
3. Restart your phone.
4. Re-pair your watch with the app.
5. Allow the app to run in the background to maintain connection; consult your phone’s manual to adjust battery settings if needed.

1. Download the QCY app and enable necessary permissions.
2. Turn on the watch, scan the displayed QR code with the app.
3. Slide right to select your preferred language.

Make sure your watch is fully charged, fitted snugly, and worn overnight. some smartwatches require at least three hours of sleep to record accurate data.

1. Pair the watch with your phone.
2. Enable message notifications in the app.
3. Allow permissions for the app on your phone.
4. Select which apps you want to receive notifications from.

1. Input your height and weight in the app to improve accuracy.
2. Try resetting the watch for better calibration.

1. Try different angles or speeds when raising your wrist.
2. Ensure the "DO NOT Disturb" mode is off.
Swing the watch to activate the sensor, or reset to factory settings if issues continue.
Contact the seller if the problem persists.

Yes, the watch functions independently for time, calories burned, steps, distance, etc. However, you won’t be able to access history or notifications without connecting to the QCY App.

The band is made from food-grade silicone to minimize the risk of allergies. For the best fit, leave about a finger's width of space between the band and your wrist to allow for slight swelling after exercise or changes in temperature.