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H3 MeloBuds Neo AilyBuds Pro+ Melobuds ANC T13

Product support

T13

Find product guides, troubleshooting answers, manuals and customer support.

Support Video

T13 Support Video

FAQ

How do I update the firmware?

Update the fireware on the QCY App
Pathway: Open the QCY APP - Settings - Firmware Update - Click Update

What if the touch screen is too sensitive?

Please turn on sleep mode in the QCY APP to avoid accidentally touching the touch area.

How to connect to the QCY app?

1. Get the QCY App.

The QCY app is available on iOS and Android devices. It can be installed from the Google Play Store or the Apple App Store.

2. Connect the QCY earbuds with your device via Bluetooth (i.e. a smartphone or tablet)

3. Use the QCY app for enhanced product experience.

Why does the QCY app ask for location access?

The app itself doesn’t normally need location access. However, when Bluetooth Low Energy (BLE) is used to find your earbuds, Android requires location permission.
If you prefer not to share your location, close the app and try pairing again.

Why do the earbuds stay connected to my device even after being placed in the charging case with the lid closed?

1. Ensure the earbuds are seated properly in the case.
2. Clean the charging contacts on both the earbuds and case to ensure a proper connection.
3. If the issue persists, contact our service center.

What should I do if the earbuds don’t turn on when taken out of the charging case?

Your headphones may be out of power. Please use a 5V charger to charge them for two hours.

My earbuds' battery runs out too quickly. What can I do?

1. Let your headphones completely drain their battery.
2. Charge your headphones for two hours using a 5V charger.

How do I check the battery level of the earbuds?

Pair the earbuds with the QCY app on your phone to check the battery level.

How to pair T13?

1. Turn on Bluetooth on your phone.
2. Turn on the earbuds and remove them from the charging case.
3. Find the T13 in your phone's Bluetooth list and tap to connect.
Now you can use your Bluetooth earbuds.

How to reset T13?

T13 Reset Steps:
1. Delete any unused Bluetooth connection records on your phone.
2. Place both earbuds back into the charging case. Press and hold the button on the charging case for 15 seconds (the charging case's red and blue indicator lights will flash three times alternately to indicate a successful reset).
3. Try searching and pairing again.

Can I buy one side of the earbuds if I lost one earbud?

Unfortunately, due to issues related to shipping costs and customs fees, we are unable to sell the charging case separately.

What can I do if my earbuds fall out easily?

We offer various ear tip sizes to ensure a good fit. To find the best fit:
1. Make sure you’re wearing the correct earbuds (check the L/R logo).
2. Try different ear tip sizes.
3. Twist the earbuds slightly to find the most secure and comfortable position.

How should I care for my earbuds?

1. Use your earbuds regularly to avoid battery over-discharge. Aim to use them at least once a month.
2. Charge the earbuds after each use, and don't wait until they drop below 20% to charge.
3. Open the case at least once a month to check that everything works, and charge the case monthly.
4. Clean the charging pins on both the earbuds and case regularly.
5. Keep the ear tips clean and wipe the metal mesh with rubbing alcohol.
6. If they get wet, use a hairdryer on the 'cool' setting to dry them.

How to clear my earbuds?

1. Cleaning the Contact Pins:
- Ensure the charging case is unplugged from any power source.
- Clean the charging contacts of your earphones and charging case with a cotton swab dipped in alcohol.
2. Cleaning the Earbud Filters:
- First, remove the ear tips from the earbuds.
- Use a soft-bristled brush to clean the dust filter/sound vent of your headphones.

What can I do if the volume is low when connecting to my phone?

Cleaning the dust filter: Use a dry toothbrush to gently clean the dust filter on the earbuds. Make sure not to apply too much pressure to avoid damaging them.

Why is sound only coming from one side of the earbuds?

Your headphones may not be synced. Please reset your headphones.

Can I use the left or right earbud on its own?

Yes, just take one earbud out from the charging case to use.