Support Center

1. Ensure the earbuds are seated properly in the case.
2. Clean the charging contacts on both the earbuds and case to ensure a proper connection.

Your headphones may be out of power. Please use a 5V charger to charge them for two hours.

When the charging case is fully charged, it can fully charge the earbuds 3 times. On the 4th time it will partially charge the earbuds to approximately 60%.

Pair the earbuds with the QCY app on your phone to check the battery level.
To download the app, just search for "QCY" in your app store.

Please reset and reconnect your headphones.

1. Take the earphones out of the earphone case. to activate pairing mode.
2. Enable Bluetooth on your device.
3. Select "QCY MeloBuds Pro" from the list of available devices.

1. After connecting device A, turn off Bluetooth
2. Then turn on device B Bluetooth and search for connections
3. Reopen device A to achieve one-to-two
When two devices are connected: pause the music or video and other media audio on the current device, click the music on the other device, and the video will automatically switch to play.

To reset MeloBuds Pro:
1. Delete the previous connection records on the phone.
2. With the earphones in the charging case, open the charging case and press and hold the charging case button for 10 seconds. The red light on the earphones will flash 5 times.
Once the flashing stops, the connection will be restored.

Unfortunately, due to issues related to shipping costs and customs fees, we are unable to sell the charging case separately.

We offer various ear tip sizes to ensure a good fit. To find the best fit:
1. Make sure you’re wearing the correct earbuds (check the L/R logo).
2. Try different ear tip sizes.
3. Twist the earbuds slightly to find the most secure and comfortable position.

1. Use your earbuds regularly to avoid battery over-discharge. Aim to use them at least once a month.
2. Charge the earbuds after each use, and don't wait until they drop below 20% to charge.
3. Open the case at least once a month to check that everything works, and charge the case monthly.
4. Clean the charging pins on both the earbuds and case regularly.
5. Keep the ear tips clean and wipe the metal mesh with rubbing alcohol.
6. If they get wet, use a hairdryer on the 'cool' setting to dry them.

Regular cleaning and maintenance after daily use are essential for extending the lifespan of your earphones. Neglecting this can lead to reduced performance and longevity.
1. Cleaning the Contact Pins:
- Ensure the charging case is unplugged from any power source.
- Use a cotton swab or a soft cloth moistened with rubbing alcohol or an alcohol wipe to gently clean the contact pins on both the earbuds and the charging case.
2. Cleaning the Earbud Filters:
- First, remove the ear tips from the earbuds.
- Use a cotton swab dipped in rubbing alcohol to carefully clean the filters.

Cleaning the dust iter: Use a dry toothbrush to genty clean the dust fiter on the earbuds.Make sure not to apply too much pressure to avoid damaging them

Yes, just take one earbud out from the charging case to use.

If you are using two earbuds, you can put either one of the earbuds back into the charging case and continue using the other one on its own.

You can try the following troubleshooting steps:
1. Adjust the ear tips: Try using different sizes of ear tips and ensure the earbuds are positioned correctly to create a tight seal. This can improve both sound quality and noise cancellation.
2. Check the audio source: Test different types of music and make sure the audio source is clear and free of distortion or noise.
3. Customize the EQ settings: Use the QCY app to try different EQ modes or customize the sound profile to suit your preferences.